Frequently Asked Questions
About Merchant Floor
What is Merchant Floor?
Merchant Floor is an AI-powered e-commerce toolkit that helps online sellers create professional product photos and marketing content. The platform combines background removal, lifestyle photo generation, AI retouching, and content writing tools in one place, eliminating the need for expensive photo studios or copywriters.
What AI tools are included in Merchant Floor?
Merchant Floor includes background removal for product photos, lifestyle scene generation, product description writing, blog post generation, social media content creation, and banner design tools. All tools are optimized specifically for e-commerce sellers.
Who is Merchant Floor designed for?
Merchant Floor is built for e-commerce sellers on platforms like Amazon, Shopify, Etsy, eBay, and WooCommerce. It serves individual sellers, small businesses, marketing agencies, and enterprise retailers who need to create product listings, marketing materials, and promotional content at scale.
How much does Merchant Floor cost?
Merchant Floor uses a credit-based pricing system. New users receive free credits to try out the apps. Credit packages start at $20, with larger packages offering better value. There are no monthly subscriptions required.
How do I get started with Merchant Floor?
Sign up for a free account to receive your starter credits immediately. No credit card is required. Upload your first product image or enter your product details to begin creating professional content right away.
Product Photo Editing
How do I remove backgrounds from product images?
Upload your product photo to the background removal tool. The AI automatically detects your product and removes the background in seconds, creating a clean transparent PNG or white background image ready for Amazon, Shopify, or any marketplace listing.
Can I edit multiple product photos at once?
Yes. The bulk background remover processes up to 50 images simultaneously. Upload your entire product catalog and download all edited images in one ZIP file, saving hours of manual editing time.
How do I create lifestyle photos for my products?
Use the AI Lifestyle Photo tool to place your product in realistic scenes. Upload your product image, select or describe your desired setting, and the AI generates professional lifestyle shots showing your product in context without expensive photo shoots.
What image formats does Merchant Floor support?
Merchant Floor accepts JPG, PNG, and WebP images up to 10MB. Processed images can be downloaded as PNG with transparent backgrounds or JPG with white or custom-colored backgrounds, meeting marketplace requirements for Amazon, eBay, and other platforms.
How do I add shadows and effects to product images?
After removing the background, use the built-in editor to add drop shadows, reflections, and custom backgrounds. Adjust brightness, contrast, and saturation to create polished product images that stand out in search results.
AI Content Writing
How do I write product descriptions that sell?
Enter your product name, key features, and target audience into the Product Description Generator. The AI creates SEO-optimized descriptions with benefit-focused copy, bullet points, and compelling language tailored to your marketplace platform.
Can Merchant Floor generate blog posts?
Yes. The Blog Writer creates full-length articles from your topic and keywords. It generates SEO-friendly posts with proper headings, internal linking suggestions, and engaging content to drive organic traffic to your store.
What types of marketing content can I create?
Generate product descriptions, blog posts, social media captions for Instagram and Facebook, and promotional banners. Each tool is optimized for its specific platform and use case.
What languages does Merchant Floor support?
Content generation supports 13 languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Swedish, Danish, Norwegian, Finnish, and Japanese. Create localized product listings and marketing content for international markets.
How original is the AI-generated content?
All content is generated uniquely for each request. The AI creates original copy based on your specifications rather than copying from existing sources. Content passes plagiarism checks and is safe to use in your product listings and marketing.
Pricing and Billing
What happens when I run out of credits?
Your existing work is saved automatically. Purchase additional credits anytime from your dashboard and continue exactly where you left off. There are no interruptions to your workflow.
What payment methods do you accept?
We accept all major credit cards and debit cards through Stripe, our secure payment processor. All purchases include detailed invoices emailed to you for business expense tracking.
Do you offer bulk pricing?
Larger credit packages include volume discounts. Contact us for enterprise pricing if your business needs more than 2,500 credits or requires custom invoicing arrangements.
How do I cancel my account?
Email hello [at] merchantfloor.com to request account deletion. There is no charge for maintaining a free account, and you can return anytime to use remaining credits.
Technical Questions
Is my data secure?
Yes. We use enterprise-grade encryption for all data in transit and at rest. Uploaded images are processed securely and automatically deleted within 24 hours. We do not use your images for training or any other purpose.
Do I need to install any software?
No. Merchant Floor is entirely web-based and works in your browser on any device. Use Chrome, Firefox, Safari, or Edge on desktop, tablet, or mobile.
What if the AI results are not what I expected?
AI will not always generate what you expect. Our pricing is designed to allow you to try things multiple times till you get the results you like.
Support
How can I get help?
Contact our support team through the website contact form. We typically respond within 24 hours on business days.
Where can I find tutorials and tips?
Visit our blog for guides on product photography, AI prompting techniques, marketplace optimization, and e-commerce marketing best practices.